Christmas Wrapped Up Terms and Conditions

This website is owned & run by Ambershire Ltd (Company Reg no. 1247781), parent company to Christmas Wrapped Up at the Easters.

Access to & use of this site & any purchases made from this site (collectively, the “Services”) is governed by the terms, conditions & notices set out below (the “Terms & Conditions”). By using the Services you are agreeing to all Terms & Conditions. You also acknowledge that Terms & Conditions are also subject to change.

This Web site may also contain links to other Web sites, Web pages & services, which are not operated by Ambershire (Christmas Wrapped Up). Your use of such Linked Sites will be subject to the terms of service contained within each such site & the respective terms of service will control the use of the respective site. In any event your link through to such a site will be subject to these Terms of Service.

You recognise that Ambershire Ltd (Christmas Wrapped Up) has no control over such linked sites & information, & you accept that Ambershire Ltd (Christmas Wrapped Up) provides no guarantee as to the accuracy or reliability of such sites or the information contained in them & you agree that we shall have no responsibility as to whether such links locate unintended or objectionable content or otherwise cause you distress, loss or damage.

Privacy Policy

Under christmaswrappedup.co.uk privacy policy we may disclose to third parties certain information contained in our Users’ registration applications, but we will not disclose your name, address, email address or telephone number unless we have informed you, been authorised by you, or are required to do so by law, subject to the Data Protection Act 1998.

Prohibitions

You will not: commit or encourage a criminal offence; send or receive any material which is in any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to the acceptable use policies of any Linked Sites or community standards generally; transmit or distribute a virus; hack into any aspect of the Service; corrupt data; cause annoyance to other Users; infringe upon the rights of any other person’s trade marks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through the Christmas Wrapped Up Web Site.

E-tail of Products & Services

By making a request/order you are offering to purchase a product which we will accept to sell to you on the following Terms & Conditions. All requests are subject to availability & confirmation of the order price by us. Dispatch times may vary according to availability & any guarantees, warranties or representations made as to delivery times are limited to mainland UK & are on the basis that we are not responsible for any delay in delivery occurring due to postal delays or force majeure. Christmaswrappedup.co.uk is absolutely entitled to refuse any request made by you. If your order is accepted the order shall be confirmed by email. When making a request, you undertake that all details you provide to us requesting goods or services, are true & accurate, that you are an authorised user of the credit or debit card used to make your request or purchase & that there are sufficient funds to cover the cost of the goods or services.  It is your responsibility to inform us of any changes to these details as soon as possible. The cost of products & services may fluctuate. All prices advertised are subject to change without prior notice.

Product Availability

All items on our website are generally in stock for immediate delivery when you place your order. If products are unavailable you shall be notified of this on the site & purchase will not be possible. In the extremely unlikely event that an item you have ordered is subsequently not available we shall notify you of this, by email. You may then receive a full refund for this product, an alternative to this product or await new arrival of the product. All sizes & measurements of products are approximate.

Copyright, Intellectual Property, Software & Content

All rights including copyright in the content of web pages including web site design, graphics, logos, the selection & arrangement thereof, text & underlying source code is owned & copyrighted by The Company, its affiliates or their content, & technology providers. The intellectual property rights in all software made available & content supplied to you remains the property of Christmas Wrapped Up, its licensors, advertisers or content suppliers. You will comply with the terms of any agreement required by the owner of intellectual property rights in all software & content supplied to you as notified to you & you hereby acknowledge that all software that is not made readily available to you is confidential, & that all other rights including but not limited to database rights & copyright are asserted & reserved by Christmas Wrapped Up, its licensors, advertisers or content suppliers. You may store, manipulate, analyse, reformat, print & display the content supplied solely for your own personal use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the christmaswrappedup.co.uk site & you are prohibited from using any such content in connection with any business or commercial enterprise including, without limitation, any media business or enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble (except to the extent that applicable laws expressly or impliedly prohibit such restriction) or create derivative works based on any software or any documentation accompanying such software supplied christmaswrappedup.co.uk, its licensors, advertisers or content suppliers without express written permission from christmaswrappedup.co.uk (Ambershire Ltd) in each case. ALL RIGHTS RESERVED.

Delivery

Charges
Decoration Orders over £75 shall be delivered free to any part of Mainland UK with the exception of the Highlands of Scotland & of course any UK Isles. Any Decoration Orders below £75 are subject to a £4.95 delivery surcharge, payable at the time of order.  In the case of delivery to the Scottish Highlands & UK Isles a £20 delivery charge shall be payable upon ordering, irrespective of order value. Christmas Trees, whether real or artificial, carry a £10.00 delivery charge, again payable at the time of ordering. Regrettably Christmas Wrapped Up is unable to deliver Christmas Trees to Non-mainland addresses or the Highlands of Scotland.

Conditions
All deliveries are made to your door only & can be left without signature at your own risk unless you advise us otherwise. Delivery personnel are not contracted to install any products including your Christmas tree in your house or remove any packaging whatsoever. Products purchased prior to midday (1200 o’clock) on working week days (Monday – Friday) will usually be dispatched on the same day as order receipt. This may not always be possible due to our workload but every effort shall be made. If this deadline is not met orders shall be dispatched the following working day. (eg an order received after midday on a Friday may be dispatched on the following Monday.  If you order your goods in the evening & require a next day delivery your order will be dispatched the following day & delivered the day after. (Example: order Monday night & for a next day delivery your goods should arrive on the Wednesday). Again, goods ordered on non-working days (Sat & Sun) shall be dispatched on Monday. Product delivery shall usually be made within 5 working days of receiving your order. Christmas Wrapped Up will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of Christmas Wrapped Up, Christmas Wrapped Up may not be able to do so. In such circumstances Christmas Wrapped Up will contact the Customer & agree an alternative date. The Customer will also do all they reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer whereby the customer is unable to readily facilitate the delivery the Customer will contact Christmas Wrapped Up & agree an alternative date and additional fee may be charged for additional delivery requirements considered solely in each circumstance. As soon as Christmas Wrapped Up has delivered the goods, the Customer will be responsible for their safekeeping & Christmas Wrapped Up will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, Christmas Wrapped Up’s responsibility for everything other than damage due to its negligence will end on the date Christmas Wrapped Up agreed to deliver them as set out in the contract.

Christmas Trees

All real trees are packed for protection. All tree deliveries may be made 1 – 3 days around your preferred delivery date. If, for any reason, we cannot deliver your tree/s in the chosen time we will contact you. We ask you for your understanding at this busy time. Our Couriers do everything they can to get your parcel to you on your preferred date but sometimes this is not possible & a slight delay may occur. We suggest you have your tree at least 3 days before you need it. Deliveries are made on weekdays only & the tree can be left without signature unless you advise us otherwise, please leave any special delivery instructions on the form provided at the point of ordering. We will inform you if we know of any expected delays or problems. Christmas Wrapped Up cannot be held responsible for any damage to or theft of the tree if we have your permission to leave it unattended. No refunds will be given for trees that are left at Christmas Wrapped Up. Christmas Wrapped Up reserve the right to amend all delivery prices & conditions at their discretion & without notice.
Christmas Trees (Additional Terms & Conditions)

Due to the uniqueness of our product & the sensitive timescale we would ask for your understanding regarding cancellations. If you wish to cancel your order, in accordance with the United Kingdom’s Distance Selling Regulations, we require notice in writing either by fax, email or writing no less than 7 working days prior to your preferred delivery date. Any money taken from you will be returned within 30 days. If you cancel your order after this time it may not be possible to stop shipment. Returning the items is the responsibility of the purchaser & you are under obligation to take reasonable care of the goods. We (Christmas Wrapped Up) do not accept responsibility for return carriage. We will, however, endeavour to assist you in any way possible. All sizes are approximate.

As Christmas trees are a natural product Christmas Wrapped Up cannot be held responsible for slight colour & shape irregularities. We can, however, guarantee that you will receive an excellent product. Colours may vary from those shown in images.

Returns & Refund Policy

Our returns policy is in addition to your legal rights.

Christmas Wrapped Up is happy to exchange or refund the price paid for any product bought from Christmas Wrapped Up if it is returned unused, as sold, within 14 days of purchase. This is subject to the following conditions:

You must provide your original sales receipt as proof of purchase.

All refunds will be provided using the same method of payment as your purchase.

We may ask for identification (proof of address) to help combat fraud.
Christmas Wrapped Up reserves the right to refuse an exchange or refund with or without a receipt.

Faulty Products

If the product you purchase is faulty we may offer a repair, exchange or refund as appropriate in accordance with your legal rights. If help is required, please email info@christmaswrappedup.co.uk

Products Delivered To You

If you buy a product, with the exception of Christmas Trees (see additional T&C above) which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery. Following delivery, within 14 days you may by:

–       returning the product in person to Christmas Wrapped Up (you will need to bring your sales receipt  & the credit/debit card used for payment); or

–       emailing us at info@christmaswrappedup.co.uk or writing to us see address on website,

This is subject to the following conditions:

The product must be unused, as new, in saleable condition & returned with the original product packaging.

If you return the product to Christmas Wrapped Up we may ask for identification (proof of address) to help combat fraud.

You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.

Again; THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS
Any breakages, shortages & discrepancies with your order must be reported within 24hours of parcel receipt. Any refunds may not be possible after this time.

In the unlikely event of you being dissatisfied with your tree or you are experiencing needle loss please call us straight away & we will happily do what we can to sort the problem quickly & efficiently.

Miscellaneous

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war & other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of Christmas Wrapped Up.

If any part of these terms & conditions is found to be unenforceable as a matter of law, all other parts of these terms & conditions shall not be affected & shall remain in force.

We cannot guarantee that the appearance &/or colours of products shown on this site exactly reproduce the appearance &/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate.

Ownership of the goods shall remain with Christmas Wrapped Up & shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to Christmas Wrapped Up, have been paid in full.

To the extent permitted by law, Christmas Wrapped Up accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms & conditions & any contract between us shall be governed by & construed in accordance with English law & the English Courts shall have jurisdiction over any disputes between us.

Contracts are made & accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law & no other.

You can print the full terms & conditions by selecting the print option in the File menu of your browser. We may at any time make changes to this site & the details displayed on it (including prices).

Safety Advice

Before working with electricity, you should always consult an appropriate professional electrician. Always read & follow any relevant manuals & safety instructions. When working with electricity always turn off the mains.

With any of the products sold by Christmas Wrapped Up, if you are unsure of any installation or build seek the advice of a professional.

Feedback

The Company welcomes your feedback at various places in this site. However, any communication or other material you send to this site by e-mail or other means, including your questions or comments will not be treated as confidential. The Company or its affiliates may use any communication or other material you transmit to the site (& the ideas contained in the material) for any purpose, including reproducing, posting or publicising such material or using the material for marketing purposes.

Glossary

“We & Us” means Christmas Wrapped Up either alone or together with you, as the context requires;

“Working day” means every day of the year except weekends, & English statutory & public holidays;

“You” means the person ordering goods subject to these terms & conditions;

“Terms & Conditions” includes Services & site links provided.

Company Details

Christmas Wrapped Up
Easter Hall
Aythorpe Roding
Dunmow
Essex
CM6 1PE

Ambershire Ltd Co. Registered in England under no. 1247781
VAT Registration no. GB 215014812

To Contact Christmas Wrapped Up please fill in the information form on our Website www.christmaswrappedup.co.uk under ‘contact’.